Refund policy

Return and Refund Policy

Our return period is 7 days. Refunds cannot be processed after 7 days have passed since the purchase.

Return Conditions:

  • The item must be unused and in the same condition as when received.
  • Please use the original packaging materials used at the time of receipt for the return.

Non-Returnable Items:

  • Downloadable software products

To complete a return, a receipt or proof of purchase is required.

Partial Refund Situations:

  • Products that are damaged or partially missing due to reasons not caused by our fault and not in the original condition.
  • Products returned more than 7 days after delivery.

Refunds (if applicable):

  • After receiving and inspecting the returned item, we will send an email notifying you of the receipt of the returned item and whether the refund is approved or denied.
  • If approved, the refund will be processed, and the credit will be applied automatically to your credit card or original payment method within a certain number of days.

Delay or Non-Processing of Refunds (if applicable):

  • If you have not received your refund yet, please first check your bank account again.
  • If the information you entered is correct, contact your credit card company. It may take time for the refund to appear after we complete the refund process.
  • Next, contact your bank as there may be processing time before the refund is completed.
  • If you still do not see the refund after following the above steps, please contact us at tadanowae@gmail.com.

Exchanges:

  • Exchanges are not accepted as all items are unique.
  • If you wish to return an item, please email us at tadanowae@gmail.com within 7 days.

To return an item, please send it to the following address:

  • Postal Code: 744-0074
  • Address: 14-23 Shionecho, 3-chome, Kameyama City, Yamaguchi Prefecture, Japan
  • Recipient: Shinwaya

Shipping costs for returns are the customer's responsibility. Additionally, shipping costs are not included in the refund. If a refund is requested, the cost of return shipping will be deducted from the refund amount. We are not responsible for any damage or loss during the return shipping process.